it's pretty hard to find a non-IT person in an enterprise setting that is satisfied with their IT group. It would appear that as demands on IT have escalated, and they are expected to do more with less (after all, isn't efficiency the hallmark of the tech pitch?), there is an unavoidable conflict developing. Increasingly I find myself doing customer reference calls for companies offering hosted solutions and when I ask them about how IT responds to their desire to have a hosted application I am told that NOT having IT involved is a major incentive to go with hosted apps.
Link: The End of Corporate IT - Computerworld.
Under this model, what we now call an IT department is unlikely to continue to exist in its present form, but I think you'll still need people that combine deep technical knowledge with strong business and process knowledge, because there is still going to be a need for that person who can translate everything you're buying from outside providers and interface that to your own processes.
If you make the assumption that recently IT departments have begun to shift to more of a process and business focus, in some ways this will be a continuation of that shift.
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